Privacy Policy

We understand that you care about how your personal information is collected, stored, and used. We are committed to handling your data responsibly and to being clear about what we do with it.

This privacy policy explains how Nautical Adventures Belize Ltd. (“NAB,” “we,” “us,” or “our”) collects and uses your personal information when you book a trip with us, contact us, or use our website at nauticaladventuresbelize.com (the “Site”). It describes the information we collect, how and why we collect it, who we share it with, how long we keep it, and the choices and rights you have.

What information we collect

We aim to collect only what we need to run your trip safely and to operate our business. Depending on how you interact with us, we may collect:

Contact and booking details: your name, email address, postal address, telephone number, and the details of your booking — trip dates, the vessel, the number and names of others in your party, itinerary, and any special requests.
Marketing and communication preferences: whether you have chosen to hear from us, your responses to any surveys, and your feedback.
Dietary and trip-relevant medical information: allergies, dietary needs, and any medical conditions relevant to your safety on the water, so we can plan appropriately and make reasonable adjustments. We collect this only where it is relevant to your trip and we keep it to a minimum.
Payment information: payments are processed by our third-party payment provider. We do not store your full card number on our systems. We keep a record of the payments you make to us and of the products and services you have purchased.
Passport details (overnight charters only): for overnight charters, we collect each guest’s name as shown on their passport, passport number, country of issue, and passport expiry date, in connection with overnight travel and any applicable Belize immigration or reporting requirements. We do not collect passport details for day trips.
Signed Guest Release & Assumption of Risk Agreement: the release you sign for yourself and your party before your trip, including the names of everyone in your party.
Photographs and video: we may take photographs and video during your trip. Where you have signed our Guest Release, which includes a media release, we may use these images for lawful purposes including publicity, advertising, and website or social-media content.
Mobile phone number and text message consent: if you agree to receive text messages from us, we record your mobile number, the date and time you agreed, how you agreed, and the exact wording you were shown. We also record the content of text messages between you and our crew about your trip.
Information from your interactions with us: records of your inquiries, comments, complaints, and feedback, and — where you create one — your account username and password.
Technical information about your use of the Site: collected automatically through cookies and similar technologies. See our separate Cookie Policy for details.
Job applications: if you apply to work with us, the information in your application, CV, and work history.

We aim to keep our collection of sensitive information to a minimum, and we collect it only where it is relevant to providing your trip safely.

Children and members of your party

Some of our guests bring children. Where you book for a party that includes a minor, we collect limited information about that minor from you (the booking adult) — such as their name and any trip-relevant dietary or medical needs — so we can plan the trip safely. The adult who books and signs our Guest Release does so on behalf of everyone in the party, including any minors.

How we collect your information

We collect information in three main ways:

Directly from you — when you book or inquire about a trip, complete a form on our Site, create an account, contact us by phone, email, text, mail, or social media, sign our Guest Release, provide feedback or details of an incident, or apply for a job. Calls with us may be recorded or monitored for quality, training, and security.
Automatically — when you use our Site, through cookies and similar technologies (see the Cookie Policy).
From third parties — for example, from booking or travel agents who arrange a trip on your behalf, and from service providers who help us operate (such as our payment processor and analytics providers).

How we use your information

We use your personal information to:

Manage your booking and deliver your trip — to confirm and administer your booking, plan for your dietary and safety needs, coordinate any excursions or services you have arranged with us, meet any legal requirements connected to overnight charters, and provide you with the details you need for your trip.
Contact you about your booking and provide support — to send confirmations, pre-trip details, payment requests and receipts, changes to your itinerary, and responses to your questions or complaints. If you have agreed to receive text messages, we may also send these communications by text. Text messages are used only for your booking and your trip, never for marketing.
Use trip photographs and video — where you have signed our Guest Release, to promote our business as described above.
Send you marketing communications — where you have agreed to receive them, to keep you up to date with our news and offers. See the Marketing section below.
Improve our service and Site — to understand how our Site is used and to improve our services, using aggregated and anonymized information where possible.
Keep our business and people secure — to protect against and investigate fraud and unauthorized activity.
Process job applications — where you apply to work with us.
Comply with our legal obligations — for example, responding to lawful requests from authorities, and meeting reporting obligations connected to your trip.

Text messages (SMS)

We only send text messages to guests who have asked us to. You will never receive a text from us unless you have given us your mobile number and specifically agreed to be texted. Agreeing to texts is never a condition of booking with us.

How you can opt in

By ticking the text-message box when you book on our website
By tapping the opt-in link in a booking email from us
By telling us on the phone when you book with us directly
By texting us first

What we send

Messages about your booking and your trip only. That means booking confirmations, your pre-trip details link, payment requests and receipts, trip reminders, and replies from our crew about your trip. We do not send marketing or promotional text messages.

How often

Message frequency varies depending on your booking and your trip. Message and data rates may apply.

How to stop

Reply STOP to any message and we will stop texting you. Reply HELP for help, or contact us at +501 635-6247 or info@nauticaladventuresbelize.com. You can also change your preferences from the link in any booking email. Stopping texts does not stop your booking emails. You will still receive everything you need for your trip by email.

Who we share it with

We do not share or sell mobile phone numbers, or the fact that you agreed to receive texts, with any third party for marketing purposes. No mobile opt-in information is shared with anyone for marketing, and this exclusion applies regardless of anything else in this policy. We share your mobile number only with the messaging provider that delivers our texts, and only so the message can reach you. That provider may not use it for their own purposes.

What we keep

We keep a record of your agreement to receive texts and of any request to stop — including when it was given, how, and the wording you were shown — so we can prove we had your permission and so that a request to stop is honoured permanently. We keep these records even after your booking data is deleted, because they are our proof of compliance.

Marketing

We will only send you marketing if you have signed up to receive it, or you have booked with us and have not told us you would prefer not to hear from us. You can unsubscribe at any time using the link in any marketing email or by contacting us.

We never share mobile phone numbers or text message opt-in information with any third party for marketing purposes, with or without your consent. More generally, we do not pass your information to other parties for their own marketing.

When we share your information

We share your personal information only where we need to in order to run your trip and our business:

Service providers who help us deliver your trip and operate our business — for example, our payment processor, our IT and hosting providers, our website analytics provider, and the messaging provider that delivers our texts. They may only use your information to provide services to us, under our instructions, and not for their own purposes.
Belize authorities — for overnight charters, where we are required by law to provide passenger or identity information in connection with the trip.
Professional advisors and authorities — such as our lawyers, accountants, insurers, and regulators, where necessary to run our business, comply with the law, or protect our legal rights and the safety of our guests and crew.
A buyer or successor — if we sell or transfer part of our business, in which case your information may transfer with it.

We require everyone we share your information with to protect it and to use it only for the purposes we specify. None of the sharing described in this section applies to mobile phone numbers or text message opt-in information for marketing purposes: mobile opt-in information is never shared with any third party, or with any affiliated company, for marketing purposes.

Cookies

Our Site uses cookies and similar technologies. Please see our separate Cookie Policy for what we use and how you can control it.

Data security

We use appropriate measures to protect your personal information from loss, misuse, and unauthorized access, and we limit access to those who need it to do their job. We have procedures to handle any suspected data breach and will notify you and any regulator where we are required to do so. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

How long we keep your information

We keep your personal information only as long as we need it for the purposes we collected it for, and to meet our legal, accounting, reporting, insurance, and safety-record obligations. In particular, we retain booking and trip participation records for the period required by Belize law and by our insurers. Where appropriate, we may anonymize information and retain it for research or statistical purposes.

Text message consent records are an exception. We keep a record of your agreement to receive texts, and of any request to stop, for as long as we are required to be able to demonstrate compliance with messaging laws — including after your other booking data has been deleted. A request to stop is kept permanently so that it is never accidentally reversed.

Your choices and rights

You can:

Update your information — contact us if your details change.
Opt out of marketing — at any time, using the unsubscribe link in our emails or by contacting us.
Stop text messages — reply STOP to any text, or contact us.
Manage cookies — through your browser and as described in our Cookie Policy.

Third-party links

Our Site may link to other websites we do not control. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. We will post any changes on this page and update the date below.

Governing law

This policy is governed by the laws of Belize.

How to contact us

If you have any questions about this policy or your personal information, please contact us:

Nautical Adventures Belize Ltd.
16 West Wind Drive, North Main Placencia Road, Placencia, Stann Creek District, Belize
Phone: +501 635-6247 · Email: info@nauticaladventuresbelize.com
Last modified: August 23, 2026